Terms & Conditions

/Terms & Conditions
Terms & Conditions 2018-05-06T22:01:48+01:00

Terms and Conditions

Hello and welcome to normanhargreaves.com

Please feel free to view our site and in doing so you are agreeing to the following terms and conditions of the website’s use. Our terms and conditions work together along with our privacy policy. If you do not agree with our terms and conditions mentioned below please do not continue to use our website.

‘Norman Hargreaves Company’, ‘us’ or ‘we’ is used to refer to the owner of the website, and ‘you’ refers to the viewers and users of the website.

This website is subject to the following terms and conditions of its use:

  • The content of the pages of this website are only for your general information and use. The content may change at any time.
  • This website enables cookies to monitor browsing preferences. Therefore if you have cookies enabled, the information may be stored by us for use by third parties. Specifically, we use cookies for Google Analytics, which helps us understand how people use our website so we can continue to improve it.  Our website also uses cookies for social media such as Facebook and Twitter buttons. The information gathered is anonymous and helps us to provide you with a better browsing experience.
  • If you choose to use any information or resources on this website is entirely at your own risk and we shall not be liable. It is also your own personal responsibility to ensure that any services, products or information available through this website meet your specific needs.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You can acknowledge that such information and materials may contain inaccuracies or errors and we exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • This website contains material which is owned by or licensed to us. The material includes, and is not limited to, the design, layout, look, appearance and graphics. Reproduction of any of this material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • Unauthorised usage of this website may give rise to a claim for damages and/or be deemed to be a criminal offence.
  • This website includes links to other websites. These links are provided for your own convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • All trademarks reproduced in this website which are not the property of, or licensed to us are acknowledged on the website.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Terms and Conditions of Sale (Amended 11/4/18)

These pages set out the terms and conditions of sale on which we supply the products on this website. Please read them carefully before ordering any Product(s). By placing your order you agree to these terms and conditions.

About us

This site www.normanhargeaves.com is operated by Norman Hargreaves Co of 4-6 Bridge End, Berwick upon Tweed, TD15 1AL which is our main trading address and our VAT number is 621 3224 89

This site is only intended to be used by residents of the United Kingdom of Great Britain and Northern Ireland and orders will only be accepted from such residents. No export orders to other countries will be accepted.

Availability of Stock

We endeavour to keep up to date information available on this Site in relation to stock. It may occasionally become out of date pending updating and we accept no responsibility for inaccuracies on this Site that arise as a result. Also, manufacturers from time to time make specification changes or withdraw some product lines – we accept no liability if we are unable to supply  Product(s) ordered by you as a consequence. If you have already paid for the relevant item you will be issued a full refund.

Procedure for Orders

In order to buy Product(s) from this site, you should follow the procedure specified.

Once the order has been placed and payment has been authorised you will receive a Sales Confirmation via e-mail acknowledging that your order has been received.

Acceptance of that order will be by contact from Norman Hargreaves Co confirming that the Product(s) you have ordered are available for delivery.

The Contract between you and Norman Hargreaves Co will only be formed when a Sale Confirmation is e-mailed to you and payment has been received.  The Contract relates only to those Product(s) whose availability for dispatch is confirmed in the Sales Confirmation,


If you wish to cancel your order this has to be done in writing, by Fax or by e-mail by 12 noon on a working day prior to your delivery date (Mon to Fri) or delivery will be made. Any returns after that time will be liable for a collection charge.


Please note that delivery is only available to addresses within the United Kingdom of Great Britain and Northern Ireland. After you have been issued with a Sale Confirmation you will be contacted to arrange the delivery date and approximate time according to the area involved. Delivery is normally made within 14 days from order. If it is a multiple order Norman Hargreaves Co reserves the right to effect delivery as a complete order on one agreed date.

For your protection, you may be asked for photographic evidence of identity such as a driving licence or passport together with a utility bill and the credit card used to make the purchase.

We will deliver the Product(s) on the agreed date and install as requested and agreed.

We can only allow the Product(s) to be delivered to an adult (18 years old or over) with the necessary accreditation.

On delivery you should closely inspect the Product(s) for any defect and any damaged goods should not be accepted.

You are advised to read the Instruction Manuals supplied by the manufacturers before operating a new Product.

Norman Hargreaves Co takes pride and care when carrying out deliveries but we will not be liable for any accidental damages that are not notified within a period of 7 days.

When a pre-arranged and agreed date for delivery has been given and then that delivery fails because there is no one at the address to accept the Product(s) you may be liable to pay a failed delivery charge which will depend upon the Product(s) and distance involved.

You will be informed as soon as possible if for any reason the Product(s) are not available and you will be offered an alternative product or issued with a full refund.

Any returns will be signed for by both the Purchaser and Norman Hargreaves Co at which time any missing accessories will be noted and a deduction from the refund will be made accordingly.

Consumer Rights

If you wish to cancel a Contract you must inform Norman Hargreaves Co of your decision in writing, by fax or by e-mail within 7 days of the date of the initial order. You will then be contacted to agree on a method of returning the Product(s). The Product(s) must be returned in the same condition in which you received them. If you return the Product(s) in person or send them to Norman Hargreaves Co they will be at your risk until they are received at Norman Hargreaves Co, 4-6 Bridge Street, Berwick upon Tweed TD15 1AL. You have a legal obligation to take responsibility and reasonable care of the Product(s) whilst they are in your possession. Failure to comply with this obligation gives Norman Hargreaves Co the rights to action against you for compensation. Norman Hargreaves Co may also charge you a reasonable sum as re-imbursement for any missing or damaged parts or items.

If you need to return Product(s) because you, the Consumer, have cancelled the Contract within the necessary 7 days period stated above you will be responsible for the cost of returning said Product(s) to Norman Hargreaves Co or the cost of Norman Hargreaves Co collecting same from you.

Upon receipt of the Product(s) at Norman Hargreaves Co base we shall refund the price of the Product(s) in full less the cost of collection and replacement of any missing items.  You should get a refund within 14 days of us getting the goods back or you providing proof of their return.

Faulty Returns

If you are returning any Product(s) due to them being faulty you will not be responsible for any collection costs. You will be required to contact Norman Hargreaves Co who will look initially into resolving the issue. If they are unable to resolve the matter and the Product(s) is less than 28 days old the Product(s) can be returned at Norman Hargreaves Co cost and you will receive a full refund. However, if any parts or accessories are missing on return then the cost of these items will be deducted from your refund.


The price of any Product(s) will be as quoted on the site at the time of order except in cases of obvious error. Prices quoted include VAT

Prices are liable to alter but this will not affect orders already subject to Sales Conditions.

The site includes a large number of Product(s) and despite our best efforts some item may occasionally be incorrectly priced. Prices will be verified as part of the dispatch procedure. If the correct price is lower you will be charged at the lower price. If it is higher you will be contacted for instructions on whether to proceed before dispatching the goods. If the pricing error is obvious and unmistakably so Norman Hargraves Co is under no obligation to provide the Product(s ) at the incorrect lower price.


Payments can be made by any of the payment methods available on this Site. All payments must be made in pounds Sterling. Ownership of the Product(s) will not pass to the Customer until all payments have cleared the necessary Financial  Bodies. Product(s) will be at the Customer’s risk from the time of delivery to the agreed premises.

Norman Hargreaves Co Liability

Liability for all losses the Consumer suffers as a result of our breach of Contract is limited strictly to direct consequences of the breach and losses that are deemed by you and Norman Hargraves Co at the time of order acceptance. This does not include or limit in any way our liability for a) death or personal injury caused by our negligence b) for fraud or fraudulent misrepresentation or c) for any matter for which it would be illegal for us to exclude or attempt to exclude.

Except for damage to physical property Norman Hargreaves Co is not responsible for indirect losses arising as a side effect of the main loss or damage and which are not foreseeable by Norman Hargreaves Co or the Customer, even if caused by Norman Hargreaves Co negligence or breach of contract but not limited to a) loss of business, sales or profits b) loss of data c) economic loss or d) loss of goodwill or reputation. We do not guarantee that the content of the Site will be error-free, or do we give any commitment as to the availability of this Site or its accuracy, reliability or functionality.

These Terms and Conditions shall not affect your statutory Consumer rights including your right to cancel.


All our Product(s) are handpicked and selected from Manufacturers of the highest standard. We are confident that you will enjoy many years of excellent service from your Product(s) supplied by Norman Hargraves Co.

However, occasionally even the best products can go wrong so our Products carry a guarantee against defects in materials and workmanship from the date of purchase. If your Product(s) fail within the guarantee period we will arrange for one of our Service Engineers to visit to resolve the problem.

For that extra peace of mind, many of our Product(s) have extended guarantees, some up to as much as 5 or 10 years but many offer 2 years as standard.